Shipping Policy

We offer free standard shipping on all orders.
Products are dispatched from our warehouse in VIC. We deliver every order using Startrack or DHL tracked courier service.

Delivery Times
We offer rapid delivery as standard, though please allow 2-7 days for delivery.

Please note
We only deliver to Australian addresses. Deliveries cannot be made to PO Boxes.

Warranties
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

Handling time
Your item will be dispatched within 2 business days of receiving cleared payment.

Returns Policy

Incorrect Item Sent
In the unlikely event you have received an incorrect item, please contact us at marketing.au@soundunited.com within 48 hours of receipt and we will organise delivery of the correct item.

We will also organise the return of the incorrect item to us at no cost to you. We will despatch the correct item to you as soon as we receive your returned goods.

Incorrect Item Ordered
We offer an exchange or refund if you have purchased an incorrect item.

If you've ordered an incorrect item, we will happily exchange it for the correct item or offer a refund for the cost of the item ordered.

Please contact us to organise your exchange within 14 days of receiving the item, and return it to us within 14 days.

Any postage costs incurred from the return of the goods for exchange are the responsibility of the customer. Any difference in price for an exchanged item will need to be paid in full by the customer upon request of the exchange.

We will ship your replacement item as soon as we receive your returned goods.

Unwanted Items
For unwanted items we offer either an exchange or a refund if you change your mind.

If you decide that you do not want the item that you have purchased, then you may return it to us subject to a few conditions:

• Please contact us to request the return within 14 days of receiving the item, and return the item to us within 14 days.
• Any postage costs incurred from the return of the unwanted item(s) are the responsibility of the customer.
• All unwanted items should be returned unused in their original condition, and in the original packaging.

We will not be able to process an exchange or refund until the returned item has been received and processed by our Returns Department.

We do not charge a restocking or handling fee.

Please note: if any item is not returned in original condition, or is returned with any part of the packaging missing, we will not be able to offer an exchange or refund.

To request a return, contact us at marketing.au@soundunited.com.

Please note that returns will need to be sent to the following address: 86 Peter’s Avenue, Mulgrave VIC 3170, Australia.

Items sent back to us without first requesting a return will not be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at marketing.au@soundunited.com.

Warranty
We are the manufacturer of all the products listed under our HiFi Bundles store name and you can be assured every item is genuine and brand new unless specifically described otherwise.

Every product we sell includes at least a 12-month warranty.
In the rare case that you do experience any problems, you can deal directly with us by calling 03 8542 1111.

Superior Sound Quality	Bowers & Wilkins is known for its high-fidelity sound and crystal-clear audio performance, making it a go-to brand for audiophiles and professionals alike.
Innovative Design	The products are crafted with cutting-edge design that balances aesthetics and functionality, offering sleek, modern looks that suit any setting.
Premium Materials	B&W uses high-quality materials like Kevlar, carbon fiber, and diamond tweeters in their speakers, ensuring durability and exceptional acoustic performance.
Advanced Technology	With constant innovations like tweeter-on-top technology and continuum cone drivers, B&W ensures you're getting the latest in audio engineering.
Trusted by Professionals	Bowers & Wilkins equipment is used in iconic studios such as Abbey Road, proving their products are trusted by the pros for accurate sound reproduction.
Wide Product Range	From home audio systems and wireless speakers to headphones and soundbars, B&W offers a wide range of products tailored to meet various needs and preferences.
Heritage and Legacy	Founded in 1966, B&W has a long-standing reputation for excellence in audio and engineering expertise, making it a trusted brand with a rich history.